Untrained staff

On various previous occasion I've received a good to perfect customer service at MiWay insurance except for today. the lady calling me to check on a debit order bouncing she was very rude and have no telephone etiquette. and Arrogant she just talk and i had to listen to her when i reply she interrupt me. i ended up not knowing why she is calling me. and i have to stop what i was doing to attend her and her unprofessional behavior. what a waste of time. I asked to talk to her manager or her colleague instead of her and she just dropped the call..... Please investigate the last person who called me my policy number with MiWay is ***3