Unsettled third party claim

A client of MiWay bumberbashed me in October 2018. Following all due processes I still have not had my third party claim sorted out.

After numerous attempts by my insurance company to sort this out, they are given false information about MiWay not being able to contact their client where my insurance company spoke to them on the same day.

I was always under the impression that MiWay was a reputable insurance company, but am now disappointed and starting to have my doubts.