************ BUSINESS PRACTICES

Ive been with MIWAY for 4 years. I registered a claim for my sunroof on the 27th of Nov; claimno C910703.

The outcome was that they called to tell me it will take R350 to repair which is less than the R4000 access I have.

I was happy with that as it meant I only had to pay a less amount.

When I went to the panel beater they used to assess my car they told me sorry we dont do such repairs which was shocking tp say the least??

I then proceeded to Toyota and was quoted R9000 for the part and another R3000 for the labour.

When I call Miway to ask them where exactly must I go to pay R350 for these repairs they say they dont know.

When I request to speak to a senior staff the consultant keeps me holding on the line for 30min hoping to use up my airtime and discourage me.

I am so disappointed by this service. Why am I paying R3000 every month to Miway then???

I am certainly taking my assetts to a more reputable company and will tell all my friends, family and colleagues that Miway is happy to pay for adverts to get us to insure our valuables with them however they are so low that they dodge to pay a 11 thousand claim. LIKE REALLY NOW????