************ and shoddy deduction

<p>On 20 December 2016, 4 days before Christmas, I woke up to an unauthorised deduction on my account by MiWay. When I called to ascertain the reason for this deduction I was told a ****amamie story about this being a unpaid premium that they were collecting 9 MONTHS AFTER THE FACT! This was all said by an ill-advised and rude representative named Ayanda.</p> <p>I was able to prove that their representative was wrong, which one of her colleagues acceded to when they called me back, but then this second person went on to say they deducted my January 2017 premium EARLIER than what I contracted for! Mind you MiWay neither wrote to advise of this deduction (BEFORE or AFTER) nor did they seek my consent. Rather than refer me to the complaint's email address their representatives (Ayanda and subsequently her colleague) kept asking me to email her directly but I saw through their artifice and decided to direct all my complaints through the proper email address. After I complained and threatened to approach the STI ombudsman and cancel my insurance with them, they agreed to refund my money with 24 Hours however the SMS that I received this morning has reneged on their earlier undertaking and now they advised that they will give me back MY MONEY within 48 hours! In other words, I will be lucky to get my money back a day before Christmas! Money that I budgeted for and now don't have because of this underhanded deductions! </p> <p>I never thought MiWay would behave so shoddy and ************, but there you have it. Just because they have entertaining adds does not mean they have a moral compass. A ombudsman rep advised me and said that what MiWay has done is ******* and tantamount to *****, but now I have to deal with writing up a complaint that will only be considered next year, hence my approaching Hello Peter.</p> <p>To everyone out there BE CAREFUL when considering MiWay as a possible insurer. This experience has lead me to doubt whether this company is trustworthy because through every interaction with their representatives I got the sense that they were taking a fat chance by making this deduction and they were hoping that I would not complain or notice it. MiWay has taught me that yes, other insurers that give you money back may be pricy, but at least they will not ********ly deduct money from your account...</p>