Unsatisfory service

I joined Miway second week in March , i received a voucher for two movie tickets which i lost, i then contacted them and was advised that someone from their rewards department will contact me shortly I am still waiting. Last week i finally did the self inspection of the vehicle , after i submitted i realized i ticked off the wrong exta items to be insured again i requested for someone to call me , no call , I am also still waiting on feedback re the self inspection we did . Im a new client amd already i am battling to just get simple things sorted what if i should log a claim one day if now they cant even call me back. Unsatisfory service . quick to call when they need the sales