SS
Suraya S

1 reviews | Active since Aug 2021

24 Aug 2021, 13:33

Unsatisfied with my Vehicle

Unsatisfied with the outcome of my Vehicle. Car went into BLACK DIAMOND PANEL BEATERS for fire damaged 3 months ago , Miway said the car is repairable, since then it's been at their shop ... last month BLACK DIAMOND contacted us to say the vehicle is ready and they test drove it the day before, the next morning when I go to fetch my car and I test drive it the car doesnt move... a month later today the assessor, Coenie from MiWay called to say its a mechanical fault oil is pushing into the plugs and hence the vehicle cannot move and there is nothing they can do about it. After all this time from my car being ready to now being mechanical and technically saying it's my fault...what I'm failing to understand is the car was on the road moving when it caught alight after going into BLACK DIAMOND it's now mechanical... I have to ask myself is the insurance covering up for BLACK DIAMOND??? I WILL BE CANCELLING MY INSURANCE WITH MIWAY ONCE MY VEHICLE IS FINALLY GIVEN BACK TO ME!!!! PATHETIC SERVICE

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 Aug 2021, 13:40
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team
 
SS
Suraya S's update24 Aug 2021, 13:45
Reviewer Update
Apologies made now isnt going to give me back the past 3 months or take my frustration away.

You guys responded quite fast to a complaint but it took 3 months to assess ONE CAR.

VERY DISAPPOINTING!!!