Unsatisfied Customer Service

Hi. I'm a third party claiming from MiWay insurance. I sent my claim through in September 2024 and a consultant responded immediately. The assessor did not even do a proper check on the vehicle which was so frustrated and just sent through my banking information in order for them to make payment due to the long wait. All other departments that needed to sign off on paperwork took so long and what shocked me is that they do not have a timeframe or a turnaround time. The client just have to wait. It is now 29/01/2025 and I did not receive any payment to fix my car to date. The MiWay client that drove into me her car is fixed and on the road where as I'm still waiting on the finance department to process the claim. It's so frustrating sending constant emails. I thought they would give great customer service to a third party client to gain a client to join or sign up with MiWay insurance but I would not recommend. MiWay insurance surely you will need to work on a timeframe in order to give customer satisfactory service. Most people rely on their vehicles to get from point A to point B.