Unsatisfied customer.

I am extremely disappointed with the level of service I have received from Miway. After recommending a panel beater for my vehicle repairs, I expected them to take some responsibility in ensuring that the process ran smoothly. Unfortunately, that has not been the case.

There has been little follow-up from the insurer regarding the progress of my vehicle. Despite repeated delays and shifting completion dates from the panel beaters, they have not stepped in to assist, intervene, or provide any meaningful updates. I have essentially been left to chase everything on my own, which defeats the purpose of having insurance support during a claim.

As a customer, I trusted their recommendation and expected a level of accountability and assistance. Instead, I have experienced lack of urgency, and minimal customer care.

This experience has been frustrating and stressful, and I believe there needs to be far better coordination and support between them and their recommended service providers. To date, I have not received my vehicle.