Unsatisfied customer

Good day, I'm MiWay car insurance customer for 2 years. On the 21st of November I had a breakdown and I called MiWay for towing and they said my policy covers only 40km and if it's more than that, I will need to pay the rest. So we agreed that I will use private towing truck and they will pay me back but dololo🤨 even today, I was communicating with different employees from their customer care desk with no luck. Their Names are Sibonelo, Teboho and Ngoveni I forgot his name but it starts with V. MiWay please pay back my money, ke di December boss yerrrrrr. I provided with supporting docs, le Ska mpotsa mawaza Lena nne... Yeses... I am very very angry and tired🥵 of you. It's almost a month... Yoh