1 reviews | Active since Oct 2016
Unsatisfied and Dissapointed
We unfortunately experienced trouble with a Mi Home claim which was rejected within the last 6 months wich we are still attending to. Another claim was sent through on 12 December'19 for appliances damaged after we had several loadshed/no power issues in our area. We have made several calls, leaving us on a voice recorded line for more than 20 minutes each time. Thereafter we did make use of the call back system, leaving our numbers to be called back...without any responds. Several messages was sent via e-mail and still no feedback or returned call was received. The claim was sent to Miway more than 30days back. Does this proove the importance of a loyal client of more than 8 years already? Why should it be so difficult to make contact with a client when a claim was submitted. Is this the average time to process a claim?
Best regards,
The MiWay Team
Best regards,
The MiWay Team
A lady from Miway did phone me about 5 hours later, enquiring what my complaint is exactly about and then informed me that the claims department will get in touch with me. This is now 48hours later - still no call received. No e-mail, no sms.????????
This is really rediculous!
A lady from Miway did phone me about 5 hours later, enquiring what my complaint is exactly about and then informed me that the claims department will get in touch with me. This is now 48hours later - still no call received. No e-mail, no sms.????????
This is really rediculous!