ZM
Zithulele M
1 reviews | Active since Aug 2019
28 Dec 2020, 21:20
Unsatisfied
I'm very disappointed with miway car insurance when they making excuses with regards to car hire. I was involved in a accident the beginning of the month and reported the accident and asked for car hire since my windscreen had been damaged.Miway took more than two weeks to give me feedback on the car and when they did they expected me to pay excess knowing very well that the panel beaters would be closing. Now they telling me that I need to return the car hired since the claim has been finalized. I don't understand how the claim was finalized when no work has been done on my car. I very disappointed in their service and would definitely be looking elsewhere for alternative options
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Replies (2)
MiWay Insurance's replyOfficial
29 Dec 2020, 08:22We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply29 Dec 2020, 08:22
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
ZM
Zithulele M's updateReviewer Update
31 Dec 2020, 08:26Good day
Thank you for the reply but I'm still waiting for feedback regarding had been offered as alternative to me. I'm deeply disappointed again as it seemed as if my problems were over but not. I was offered two R200 uber vouchers since miway could not extend the car hire which would not be able to help me out since I have to go collect my kids in KZN. I'm still waiting for the manager to decide on whether they'll be helping me extend the car hire since I know what to do because I have to take the car back today. Totally frustrated ????????????
Thank you for the reply but I'm still waiting for feedback regarding had been offered as alternative to me. I'm deeply disappointed again as it seemed as if my problems were over but not. I was offered two R200 uber vouchers since miway could not extend the car hire which would not be able to help me out since I have to go collect my kids in KZN. I'm still waiting for the manager to decide on whether they'll be helping me extend the car hire since I know what to do because I have to take the car back today. Totally frustrated ????????????
ZM
Zithulele M's update31 Dec 2020, 08:26
Reviewer Update
Good day
Thank you for the reply but I'm still waiting for feedback regarding had been offered as alternative to me. I'm deeply disappointed again as it seemed as if my problems were over but not. I was offered two R200 uber vouchers since miway could not extend the car hire which would not be able to help me out since I have to go collect my kids in KZN. I'm still waiting for the manager to decide on whether they'll be helping me extend the car hire since I know what to do because I have to take the car back today. Totally frustrated ????????????
Thank you for the reply but I'm still waiting for feedback regarding had been offered as alternative to me. I'm deeply disappointed again as it seemed as if my problems were over but not. I was offered two R200 uber vouchers since miway could not extend the car hire which would not be able to help me out since I have to go collect my kids in KZN. I'm still waiting for the manager to decide on whether they'll be helping me extend the car hire since I know what to do because I have to take the car back today. Totally frustrated ????????????