unsatisfactory services

I have had a claim with miway just over a month ago for damage on my Nissan quashqai ... after reciting my vehicle 1 month later I discovered deep scratches all over the vehicle which was not there when the service provider initially took away my vehicle for repairs. I have communicated this to my way however I have bit received any response on a way forward as it has already been a month. This week I also have discovered that paint work was done on a plastic bumper which is now fading off. .. this depicts poor quality of work done by the contracted service provider chako panelbeaters.<br> <br> It is a frustrating and disappointing experience as no wants to take responsibility and having my vehicle go in for repairs only to have it come back with more problems and poor services rendered by both the insurance company and the service provider contracted by them