Unsatisfactory services

Hi,

Please sent the below email to the C.E.O of miway,

Good day Yolandi/MiWay Management,

Reharding the above mentioned claim,

I believe that I'm not liable for the discount of R1000 from my excess because I select or tick something incorrectly on the MiWay app,

Firstly I only heard recently that I can get a R1000 discount if I do my claim on the MiWay app; I never knew it. I wasn't guided; assisted or advise on how to do the claim on the app, also this is the firat time I'm claiming from car insurance so I dont know the do's and dont's of it; so I feel that ive been treated infairly and I should get the discount of R1000 from my excess.

If I was properly informed or advised then I would not have been in this situation, please understand my situation as this is new to me. I believe that when it's a client's first claim; MiWay should inform the client about everything in the claim process in order to prevent things like this,

Please escalate this complaint to the management director or C.E.O of MiWay because I don't think it will be neccessary for me to log a complaint on Hello Peter; because we understand each other and we will resolve this matter in a amicable manner,