TN
Thando N
1 reviews | Active since Jan 2017
18 Nov 2024, 13:06
Unsatisfactory Service Regarding Third-Party Claim
MiWay's service in handling my third-party claim has been unsatisfactory. The claim was acknowledged on October 17, and I received confirmation on October 22 that all required documentation had been submitted. Sam Gumbi was assigned to my case, but despite numerous follow-up attempts, I have not received clear guidance or updates regarding the claim's progress.
This lack of communication and accountability is extremely frustrating and reflects poorly on MiWay’s service. Based on this experience, I cannot recommend MiWay Insurance to others.
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Replies (2)
MiWay Insurance's replyOfficial
18 Nov 2024, 13:07We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply18 Nov 2024, 13:07
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TN
Thando N's updateReviewer Update
18 Nov 2024, 18:32I received a call from one ofyour representative; however, I feel patronized by the lack of concrete action. I was informed that the issue would be reviewed and the outcome communicated by the end of the day, yet no resolution or meaningful update has been provided. This repeated lack of follow-through only adds to my frustration.
TN
Thando N's update18 Nov 2024, 18:32
Reviewer Update
I received a call from one ofyour representative; however, I feel patronized by the lack of concrete action. I was informed that the issue would be reviewed and the outcome communicated by the end of the day, yet no resolution or meaningful update has been provided. This repeated lack of follow-through only adds to my frustration.