Unsatisfactory service re claim

I am absolutely fed up with the service. I sent my completed and signed settlement to Callyn before Christmas. On thle document i ticked where it stated pay money into same account it is debited frlm yet i am asked 3 times. I also requested that the vehicle to be removed from my policy so i am not debited again and have the frustration of requesting a refund. This request has also been ignored. Seems Callyn is not interested.