Unsatisfactory Service from MiWay

I have been with Miway on comprehensive cover from January 2013 to date. Along the way in addition to my vehicles, I also added my property. On my vehicle I have always had Car Hire as part of my package. Just this week I sold my vehicle and was adding a replacement vehicle and doing negotiation with Miway. During the process I was asked if I wanted to maintained Car Hire, to which I said YES. Upon getting my final quote to which I said it was too expensive for me I was put through to a Manager/Supervisor (whose name I have got) and he promised to work out a better offer. He brought the offer slightly down, only to realize upon receiving policy documents that they had EXCLUDED car hire despite my request to strictly keep it on.

When I phoned to query and inform Miway that they would lose a client by acting in that manner the Consultant never seemed to be bothered or concerned and just said they will wait for my call to cancel if that’s what I decide. No amount of persuasion whatsoever and this is the second Consultant to act in that manner in two consecutive days. Maybe Miway you need to RE-TRAIN your staff. However, I might have left you as my Insurer by then (after our almost 10 YEAR relationship).

Dissatisfied Client