1 reviews | Active since Dec 2016

08 Dec 2016, 12:21

Unsatisfactory Service from miway

<p>i submitted a claim from miway and it was approved, at first i was referrred to a panelbeater in polokwane 100ks from my place (tzaneen) after several call to miway they changed and sent authorisation to a panelbeater in Tzaneen and i was happy. i have been calling the panel beater for several time asking them when must i bring my car, everyday im told same answer " mam we will send you a message" even todate i havent recieved any communique from the panel beater. i called my way with the hope that they will assit with the challenges im experiencing with the panel beater but instead of them to intervene and assit with the frustrations i get from the panelbeater ,they tell me to hold , to my suprise i was transferred to the panelbeater, im not happy with miway anymore. the reason i joined miway i wanted to have peace of mind in situations like these, but instead it makes my life horrible. your service is really bad you dont care about your clients</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Dec 2016, 13:36
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Dec 2016, 09:23
Official

Thanks for the note and the opportunity given to respond!

Busi has since been in touch to discuss your concerns with you in more detail, to explain the repair process to you, as well as what to expect moving forward. We urge you to get in touch if you need further assistance!


Kind regards,
The MiWay Team