Unsatisfactory Service and no feedback

Good day all,

I trust this email finds you well.

My mechanic had logged in a claim on Thursday last week 14th May 2026 and no response from yourselves.

I followed up on Friday and Monday and we were advised that no claim was submitted. On Monday the 18th May 2026 my mechanic called again and logged a claim which was then received . The email was sent on 18th May 2026 and the following day I followed and sifiso confirmed that they have received the email and logged a claim . I received a whatsapp message on the same day confirming that the claim has been logged.

Yesterday I followed up with Sifiso and Nhlanhla via email to date no response.

I have been calling this morning, see below and every time I am told someone will revert back to me and no luck.

I am not happy with the service I am getting from yourselves, we are now heading to the second week and progress on this claim.

I would like to know what is the next step to take from this point onwards ?