Unsatifactory roadside assistance

<p>Firstly the word "emergency" didnt exist with the guy named Phantom who i interacted with yesterday. I got stuck with machanical fault on my vehicle at 17:30, i made a call 10 minutes after realising that the car won't start, spoke to a sincere helpful lady by the name of Zandile who tried her level best to assit me, received confirmation SMS that my case has been processed, Roadside assistance contacted me and i told them i was to be towed to my house and it was settled, however the person i spoke to decided to fold his hands and do nothing because after an hour which was 18:40 i called Miway call centre and shocking news landed on my ear that the roadside assistant Phantom "He was not sure where i wanted to be dropped", why he didnt call me to ask it beats me. to think im stuck on the side of the road and i have an insurance that includes "emergency" roadside assitance was not a good realisation because there was nothing that relating to emergency about my experience. help only came at 19:45 which was 2 hours after a call was logged, i was not kept informed of the events i had to call, and the most annoying part was after i made noise and been helped i get 4 calls asking if i got help... like really? this was a poor service i have ever received and i can comfortably say that this is the kind of service that drives customers away, when you are in distress you need to know that someone is helping you but yesterday i would have been home way earlier if i organized someone to tow me away. Then Miway does not call me to tell me about the difference that i need to pay, i get told by the service provider, when my way calls and i question why am i paying different amounts from being towed from the same area to the same place they could not answer but transferred me back to the service provider and told them that i didnt want to pay. As a loyal client who has never missed a premium for the past 22 months i felt like someone who does not have an insurance cover. Zandile from the call centre was a start though, a very sincere lady, the service providers are letting Miway get a bad record. Not a very happy client</p>