unresponsive myWay

i submitted a claim 3 weeks ago on 26 April. I was initially informed that it would be promptly validated, but then was contacted 2 weeks later by on 11 May by Sabelo Xaba who quoted sections according to which my claim could jot be validated. I have sent him/miWay 2 emails in which I quoted pertinent sections from the policy which should be applicable to my claim and requested feedback on each point. Unfortunately I have had no further response from Sabelo Xaba or miWay. I am really disappointed about the fact that miWay has not responded to me emails.