Unresponsive miway

I submitted a claim more than a months ago to miway. After Mr Sabelo Xaba cited the wrong clauses from my contract with miway, I raised questions by referring to pertinent sections in the contract. I asked Mr Xaba to provide me with written feedback to my questions. Although he undertook to do so more than two weeks ago, I have still bot received answers to my questions from miway. I am really disappointed by miway's unresponsiveness to my questions.