Unresolved query

Our vehicle was involved in an accident, and as we were insured with MIWAY, they attended to the claim and authorised the necessary repairs. Although the repair process took several months, significantly longer than expected, we remained patient and cooperative throughout. When the vehicle was eventually ready for collection, everything appeared to be in order. However, when the vehicle was taken for its 30,000 km service, we were informed that the underbody covers were missing. We immediately contacted MIWAY for clarity, as we were uncertain whether the covers had been misplaced by the panel beaters or whether they had failed to reinstall them after completing the repairs. An email was sent in April 2025 to Ms. Judith Maluleke, who confirmed that the matter had been escalated. However, no further feedback was received. A follow-up email was sent in October 2025, but to date, we have still not received any response. The vehicle recently underwent its 45,000 km service, and the dealership provided us with a quotation for the replacement of the missing underbody covers. The continued lack of feedback or resolution from MIWAY has caused significant frustration, as we remain uncertain about what happened to these covers and whether MIWAY will be replacing them.