unresolved claim

I have a Claim which still no being resolved - Third party claim It is really make me think very deep if miWay is the right insurance to join, as they call me now and then to join them.

20 December 2020, their client bumped me and he was so kind to give me the claim number, I processed the claim and been advise to provide with necessary documents which I did it. there was no communications after, On 20 April 2021 I emailed to follow up, I been advise that the claim has been authorised, again no update, I emailed to gate an update, on the 04 May2021 been told - they have received assessment report from assessor. all this was only when I do the follow up. 13 may 2021, again emailed to get an update. answer was - they can't get hold of their client for the feedback on accident. I gave them the client 's contacts meanwhile I provided them with their client cellphone number and the landline number, the number I'm using to communicate with him. still they say they can't get hold of him.

I immediatly contact their client just to hearhis side, And he told me that he gave all information they needed from him. and there's no any call received or receiving from Miway.

This is really disappointing from MiWay as insurance - IS THIS THE WAY THEY SERVE THIER CLIENT? IS IT THE INSURANCE TO TRUST ? Kubeshnee Naidoo please advise , since you can't solve this matter and you don't communicate all?