MM
Maria M
1 reviews | Active since Nov 2021
08 Dec 2022, 14:02
Unreasonable offer to fix the damaged vehicle to its original condition
I have a third-party claim against miway and they requested me to get two quotes on damages of vehicle which I did. They came back with an offer not reasonable to fix the damaged vehicle to its original form, the reasonable quote was R 19,978.43 and they want to offer me R 11,266.03. I have sent emails several times and called consultants who were assisting me to follow up on this but, all sudden I’m being ignored. It’s promises of getting back to me and I have not heard from them. This kind of service is totally unacceptable!
Helpful (0)
Replies (12)0
Replies (12)
MiWay Insurance's replyOfficial
08 Dec 2022, 15:48Thank you for taking the time to share your concerns with us; we appreciate it. Please accept our apologies for the hassles you’ve experienced. Your message is with the relevant team and someone will get back to you soonest with detailed feedback.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply08 Dec 2022, 15:48
Official
Thank you for taking the time to share your concerns with us; we appreciate it. Please accept our apologies for the hassles you’ve experienced. Your message is with the relevant team and someone will get back to you soonest with detailed feedback.
Best regards,
The MiWay Team
The MiWay Team
MM
Maria M's updateReviewer Update
09 Dec 2022, 10:07I was called just after sending this message yesterday and I was promised that I will get feedback this morning but there is no reply to the mail I sent this morning and their telephone lines are unavailable. Procrastinations and excuses are intolerable, can this matter be resolves the soonest!
MM
Maria M's update09 Dec 2022, 10:07
Reviewer Update
I was called just after sending this message yesterday and I was promised that I will get feedback this morning but there is no reply to the mail I sent this morning and their telephone lines are unavailable. Procrastinations and excuses are intolerable, can this matter be resolves the soonest!
MiWay Insurance's replyOfficial
09 Dec 2022, 10:52We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
MiWay Insurance's reply09 Dec 2022, 10:52
Official
We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
MM
Maria M's updateReviewer Update
09 Dec 2022, 13:22This is honestly annoying, this matter is not yet attended!!!!
MM
Maria M's update09 Dec 2022, 13:22
Reviewer Update
This is honestly annoying, this matter is not yet attended!!!!
MiWay Insurance's replyOfficial
09 Dec 2022, 14:36We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
MiWay Insurance's reply09 Dec 2022, 14:36
Official
We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
MM
Maria M's updateReviewer Update
12 Dec 2022, 08:36MiWay services are VERY BAD. I lodged a complaint on the 8th of December 2022, the initial claim was submitted on the 17 October 2022. I don't acknowledge that every time I send a complaint they give an impression that they will attend to the matter and that didn't happen. This matter has been referred to several legal advisor who do not come up with the solution for this, it's a cycle that doesn't come up with a solution. What is the whole purpose having insurance with Miway if they fail to deliver on time during crisis?
MM
Maria M's update12 Dec 2022, 08:36
Reviewer Update
MiWay services are VERY BAD. I lodged a complaint on the 8th of December 2022, the initial claim was submitted on the 17 October 2022. I don't acknowledge that every time I send a complaint they give an impression that they will attend to the matter and that didn't happen. This matter has been referred to several legal advisor who do not come up with the solution for this, it's a cycle that doesn't come up with a solution. What is the whole purpose having insurance with Miway if they fail to deliver on time during crisis?
MiWay Insurance's replyOfficial
12 Dec 2022, 08:44We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply12 Dec 2022, 08:44
Official
We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Maria M's updateReviewer Update
12 Dec 2022, 15:34The procrastination and dragging of this matter is totally unacceptable. Can this matter be resolved as soon as possible!!!!!
MM
Maria M's update12 Dec 2022, 15:34
Reviewer Update
The procrastination and dragging of this matter is totally unacceptable. Can this matter be resolved as soon as possible!!!!!
MiWay Insurance's replyOfficial
13 Dec 2022, 09:37Hi there, Maria! We've escalated your concerns to our Customer Resolutions department and an agent will be in touch with you soon! Please accept our sincerest apologies for the frustrations resulting from this.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply13 Dec 2022, 09:37
Official
Hi there, Maria! We've escalated your concerns to our Customer Resolutions department and an agent will be in touch with you soon! Please accept our sincerest apologies for the frustrations resulting from this.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Maria M's updateReviewer Update
13 Dec 2022, 16:21Pathetic and bad service!!! Can this matter be resolved as soon as possible.
MM
Maria M's update13 Dec 2022, 16:21
Reviewer Update
Pathetic and bad service!!! Can this matter be resolved as soon as possible.
MiWay Insurance's replyOfficial
14 Dec 2022, 09:46Hi there, Maria! This matter will be resolved as soon as possible.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply14 Dec 2022, 09:46
Official
Hi there, Maria! This matter will be resolved as soon as possible.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Maria M's updateReviewer Update
11 Jan 2023, 13:32The service from Tiyani and Lebogang who have been assisting me is pathetic! It's almost 2 months with the pending matter for settling payment in full for the damages as their client agreed that she will cover all damages. What is the purpose of insurance if it can't deliver during crisis. This is annoying!!!
MM
Maria M's update11 Jan 2023, 13:32
Reviewer Update
The service from Tiyani and Lebogang who have been assisting me is pathetic! It's almost 2 months with the pending matter for settling payment in full for the damages as their client agreed that she will cover all damages. What is the purpose of insurance if it can't deliver during crisis. This is annoying!!!