Unreal, i cant believe this poor service

I can not believe that i gave up a 2 year insurance at outsurance to move to miway that was once in my book the best insurance. With the last 8 days battling my nuts of to get a propper service from them and the incompatent staff to assist with with my changes even starting before that just with an adress change which they managed to increase my premium because my car was not parked in a garage anymore but behind locked gates which is understandable, but not changing the adress in which i had to take up time again to phone and do the changes. Today was the last nonsence when eventually the call was picked up by an agent and after wasting how many minutes again we told me that there is no agent available to assist me with my policy change and that he had to put my number on a call back because he can not do the changes. I was furious. My wife got a new vehickle and the regestered owner was wrong and then he had the audasity to say that the call back can take up to 72 hours in the meantime the car must be picked up, what the hell. You boost your premiums for christmas specials or something because i do not understand why the premuims for my wifes vehicle is that much and then with combined arrogance and ill trained staff. I phoned back the second time today to cancell my policies and i can not believe that the gentleman that answered had the patience to try and convince me to stay and he eventually assisted me in less than 5 minutes. That is the staff that you need. If this is the service i am so afraid for the day that i must claim. You claim miway where you do insurance our. I do not get that experience at all. I will definitely start hunting for a new insurance because this is not what i was promised when i changed from outsurance. This is terrable.