Unproffessional service

<p>On 11 January 2017 i called miway insurance where my vehicles are insured, i politely informed the consultant and then the supervisor that i would like to cancel my service with miway, i requested that it must be terminated from the 5th of february so there must not be another installment going off since my new insurance will go off. I also requested a confirmation email which i never recieved. All to find out on 3 february 2017 that it was never canceled and the debit order was already in place and they can mot stop it. So it costs me to take off from work the friday all to find out by my bank there is nothing i can do and i must take off another day on monday to reverse my funds. This is very unprofessional of miway because of me getting a better quote, is this a result of lack of discipline in a company.? I would advise my brother who is also insured with miway to rather be safe and move to a more trustworthy company.</p>