RB
Razeen B
1 reviews | Active since Jun 2021
23 Dec 2024, 12:10
Unproffesional Service
So MiWay insurance calls us from 3 different departments claiming they are busy validating my claim then all of a sudden they claim they cannot process my claim as the driver doesn't have liability insurance Thabo Selepe then makes contact with me saying there is no way MiWay is gonna pay us out because the driver is insured by King Price then I make contact with King Price they say its MiWay responsibility to pay me out We are being pushed from Pillar to post and nobody is taking responsibility I have been inconvenienced for the past 4 weeks without a car We have submitted everything to MiWay only for them to contact me to say the above. King Price Insurance is now claiming its MiWay responsibility. Im furious with MiWay for pushing us from 1 to other for taking any responsibilities. My next step is to go lay a complaint by the Ombudsman
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Replies (2)
MiWay Insurance's replyOfficial
23 Dec 2024, 14:11It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Dec 2024, 14:11
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
RB
Razeen B's updateReviewer Update
23 Dec 2024, 14:51It is not your intention to meet or exceed our expectations. Firstly were we told that our claim has been validated by your validator and confirming that our claim will be processed 100% as it is your clients fault. Then MiWay turn around saying that its the drivers liability and we need to submit a claim through to the drivers insurance which is King Price Insurance. But just last week Sam Gumbi advised us that MiWay is awaiting a Natis Document from their client as well as Change of ownership of the vehicle .Your clients mother drove her black Fiat 500 at the time of the accident and why did your client give us her MiWay insurance details. I do believe that MiWay is covering something here and I Will go lay a ******** case against both parties as well as advise the relevant newspapers and will submit my complaint on all social media platforms. Be assured I have registered a complaint by the Ombudsman advising them of your unprofessionalism and misleading clients. You are contacting us now and Winnie Nxumalo as well as Thabo Selepe is saying that it is our fault and not there clients. Your client has insurance with you MiWay even if they are NOT driving the vehicle they have Third Party Liability which means what you are saying to us is utter nonsense. Please contact us as your client needs to fix and pay and rest assured we will be suing you for all costs incurred.
RB
Razeen B's update23 Dec 2024, 14:51
Reviewer Update
It is not your intention to meet or exceed our expectations. Firstly were we told that our claim has been validated by your validator and confirming that our claim will be processed 100% as it is your clients fault. Then MiWay turn around saying that its the drivers liability and we need to submit a claim through to the drivers insurance which is King Price Insurance. But just last week Sam Gumbi advised us that MiWay is awaiting a Natis Document from their client as well as Change of ownership of the vehicle .Your clients mother drove her black Fiat 500 at the time of the accident and why did your client give us her MiWay insurance details. I do believe that MiWay is covering something here and I Will go lay a ******** case against both parties as well as advise the relevant newspapers and will submit my complaint on all social media platforms. Be assured I have registered a complaint by the Ombudsman advising them of your unprofessionalism and misleading clients. You are contacting us now and Winnie Nxumalo as well as Thabo Selepe is saying that it is our fault and not there clients. Your client has insurance with you MiWay even if they are NOT driving the vehicle they have Third Party Liability which means what you are saying to us is utter nonsense. Please contact us as your client needs to fix and pay and rest assured we will be suing you for all costs incurred.