Unprofessional Service

I phoned Miway on 28 October 2021 at 16:00 pm to inform them that my Daughter was experiencing technical problems with the car. The car just stopped in the middle of Roder Dyason road. I also informed the consultant who was assisting me that I was home but the person driving the car was my Daughter. My Daughter contacted me at 16:35 pm that she was still waiting for assistance and no one came to assist her or even inform her that help is on her way. Whilst still talking to my Daughter, she started to scream and cry and told me that there were four (4) men who were sorrounding the car and one of the men was asking her to open the window and give her a lift. My Daughter phoned me again at 16::45 pm and said Mom there is no help coming her way and her cellphone battery was about to go off and she decided to start the car and drive away from this men. At 16:52 pm, I received a call from Mr Lawrence who informed me that he was nine minutes away from where I was. I explained to Mr Lawrence that my Daughter is the one who is requesting urgent assistance and furthermore I informed him that the first consultant I reported the matter to at 16:00 pm was having my Daughter's cellphone number and why is he phoning me. I then gave Mr Lawrence my Daughter's cellphone number. I have been with Miway for a period of eight (8) years and I have been a very loyal client and they also rendered a very excellent and professional service all the years. The painful part of what happened today is that my Daughter's life was in danger and she could have been attacked by this four (4) men. The rate of crime is very high in South Africa especially on women. I sincerely hope that I will receive a proper explanation of what transpired from the time when I requested urgent assistance from Miway at 16:00 pm and I pray that no women or any other person must experience what my Daughter and I have experiencedtoday.