CR
Callan R

1 reviews | Active since Jun 2021

03 Jun 2021, 16:13

Unprofessional service.

Whoever it was who called to give me an insurance quote was yawning the entire time on the phone, got impatient with me when I asked him to explain certain questions that were ambiguous, couldn't count the years I've been insured previously correctly, and pretty much decided where I live for me (because of work, I'm living between two residences). Not to mention hinting that I'm lying about a VERY minor accident that happened three years ago that I genuinely forgot about because it barely made a scratch on my car and was not my doing at all. If you can't even get your first impressions right before I am a customer, I shudder to think how you would treat actual customers. Very disappointing. I contacted MiWay because of their great customer reviews but apparently, it's not the case for everyone. Pity. Off to Discovery I go.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Jun 2021, 16:58
Official
We’re incredibly sorry to hear about your upsetting experience and we’d like to assure you that this is not the MiWay way. Your message has been escalated to the right team and someone will be in touch soonest to see how we can sort this out. 
Best regards,
The MiWay Team