Unprofessional service

I sent a website inquiry asking Miway to assist me with a refund because I was insured twice with Miway and Standard bank insurance. Standard bank refunded me 50% and advised me to claim 50% from Miway. I sent Miway an email to ********** after she called me. I sent this miway staff all the details she needed and even gave her the contact number of a standard bank insurance staff to assist her if she needs clarity. khuluN claimed that she didnt receive my email but miraculously she rep**** to the very same email i sent her. She then called saying that i will receive R176 refund without looking at the documents I sent her. It turns out that she rep**** without even looking at the documents I sent her. She called again saying I will be refunded approximately R1799 two weeks ago which I did not. Today i receive a debit order of R160 from Miway and I dont know if I am still insured with you or not. This is really frustrating. Out of many years I have been your client I have never received such unprofessional service. I have asked Khulun to refer me to someone who can assist if she cant and it still doesnt help. Miway dont you train your people anymore when hiring them. Why must a customer feel like your staff member is doing them a favour when they have to do their job. The email for assisted was sent on the 5th March 2018 today is the 29th and I am still not assisted. This is the longest time I have had to wait to get assisted from you.