unprofessional Service

Been with them for quite awhile. 29th / 30th January had horrific Level 2 warning hail storm. I report straight away as Water damages under bed in 2 bedrooms & bottom of windowsill. NO WINDOWS OPEN. Spoke to a gentleman /Lady Nokwande who said they would register a claim for me, as not tech savvy & pensioner. They gave me date 14/02/2024 11am. I asked why 2wks away when we face more storms? Apparently over loaded with claims, so said must i iswim around my house!!.? I have all conversations & pics of damage (which were supp****) Pushed onto 3 People whom i have names & they"ve conveyed the 1st person did not. register claim. They have voice recordings. I'm frustrated that i'm running after a service i pay for, done everything possible!!! Supp**** photos & conersations on damage. Still waiting for manager to call. Services are bad everywhere in SA but didn't' it included Insurances.