1 reviews | Active since Apr 2012
UNPROFESSIONAL SERVICE
<p>Called to report in my claim C779772 advised agaent that m access amount was to high and requested her (Busi) and supervisor to loacte the call in which i had greed to entering a binding agreement of 3500 access as i only know taking the contract of the access amount being r2500 and my courstey car being group B i then spoken to palesa supervisor who advised will locate call and get back to me on the bases that should no call retrival be found where i was made aware and i agreeing to the contract terms of group a & access of 3500 i would be compensatred 1000 abd for the car hire based on the email sent by Phumzile Mkhize on 17/10/16 at 3.28pm. i then sent an email for feedbcak on the sla regarding the matter and have not received word , i also called in today and requested agent i spoke to to send email request palsa to call me back i have not recived word and no notes have been updated on my profile.</p>
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thanks for taking the time to comment and for the opportunity given to have a look at what happened.
Phumzile has since been in touch to discuss your concerns and explain your cover properly. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Thanks for taking the time to comment and for the opportunity given to have a look at what happened.
Phumzile has since been in touch to discuss your concerns and explain your cover properly. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
good day ,
i am still waiting for the call recording that confirm that i took out a contract with miway for an access claim amount of R3500.00 , plus also refer to my call recording for april when i claimed for smash and grab also the call with busi as phumzile is refering me back t the policy shedue and i am saying in order for a policy schedule to be in play a call needs to have taken place for the contract to be perfecta and for risk to be passed to me. if this is not able to be provided i would like to request for my contact to be amened back to access amount of R2500 group b. and for Palesa 7 phumzile words taken as agents of Miway to be upheld.
good day ,
i am still waiting for the call recording that confirm that i took out a contract with miway for an access claim amount of R3500.00 , plus also refer to my call recording for april when i claimed for smash and grab also the call with busi as phumzile is refering me back t the policy shedue and i am saying in order for a policy schedule to be in play a call needs to have taken place for the contract to be perfecta and for risk to be passed to me. if this is not able to be provided i would like to request for my contact to be amened back to access amount of R2500 group b. and for Palesa 7 phumzile words taken as agents of Miway to be upheld.
We need to sincerely apologise for the hassles you experienced! Phumzile will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced! Phumzile will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Phumzile has since been in touch to discuss your concerns, and we are also happy to report that we have waivered R1000 off of your excess. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Phumzile has since been in touch to discuss your concerns, and we are also happy to report that we have waivered R1000 off of your excess. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team