S
Sava

1 reviews | Active since Oct 2024

05 Nov 2024, 11:38

Unprofessional indifference

After 12 months with MiWay, I was hijacked and abducted for a few hours while the ******* drove me around trying to syphon my bank accounts. After the ordeal, the insurance process followed and trauma counselling scheduled. Whilst the individual claims agents were superb, Head Office decided that I was too much of a burden to them and cancelled my policy! This was while we will still trying to assess the vehicle damage and before any trauma counselling. This level of insensitivity and indifference beggars belief. I'm still traumatised and have to look for a new insurer whilst too afraid to leave my home.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Nov 2024, 12:01
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team