AA
Alicia A
1 reviews | Active since Jan 2014
06 Aug 2024, 12:58
Unprofessional, Inaccurate Information
I am writing to express my utter dissatisfaction and serious concerns regarding the handling of my insurance policy and recent claims. I updated my details in July 2024 after moving, as expected of me as a client. However, I discovered multiple issues on the updated cover document that negatively impact my insurance profile and status. My two current claims I am disputing, they were rejected- so why am I even paying for cover? I cannot accept this reasoning.
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MiWay Insurance's replyOfficial
06 Aug 2024, 13:13It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply06 Aug 2024, 13:13
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team