Unprofessional, Inaccurate Information

I am writing to express my utter dissatisfaction and serious concerns regarding the handling of my insurance policy and recent. I have been paying this insurance for 3 years. My current claims I disputed, they were rejected- so why am I even paying for cover?... The rejection was due to not providing my banking details and they keep saying to validate the claim. No specification as to what needs to be validated. I reversed one premium to pay Miway to release my car from smd. To think that I paid this insurance for more than 3 years and they requested to pay half for the towing service. When I went to smd to collect the car, miway was notified of parts being ****** from the car nothing was done. During the dispute Tshepiso Flag did nothing because he came with the same result. If he did his job he would have known that smd was paid nothing to release the car but miway. I am soo disappointed. Miway can do the curtious thing and return my parts and return all my premiums. They did absolutely nothing for me.