Unprofessional conduct and client relations

We were involved in an accident on 24 February 2024 and the towing was done on time as was the Uber voucher.

We were then promised that we would have our car within 10 working days and advised that Hofbro Autobody would be handling the repairs. Without delay we paid the excess fee to Hofbro. On the 10th working day we got communication from the assessor, Fabian who told us that the place where the car had been stored which is Proline Autobody was refusing to hand over the car to the assigned company to start repairs.

After some back and forth we were then advised that Proline, the bully that had ******** Hofbro of business, would be the ones repairing our car. We are going into the fifth week without a car and the new excuse for delay is that they have ordered the parts that are needed and for the past 2 weeks the parts have not been delivered.

We requested that they assist us with a car in the interim albeit not having courtesy car as part of the package this due to them having caused a 10 day delay on allocation of a company to work on our car. We have a trip that is coming up in April and I'm afraid at the snail pace they are working we will have to crush our children's expectations over such negligence on their part.