UNPROFESSIONAL CLAIMS DEPARTMENT

I am so so disappointed (to put it mildly) in the service I've been getting from MiWay. My car was in an accident on 19 Dec 2019. I have been communicating with Miway calling back and forth asking what progress is on my car. I never once received a call with updates. Instead I had to use my airtime. The panelbeaters have been more helpful, letting me know that parts have been ordered and they're waiting for assessor to approve one more item. They found out several days later that the assessor they were assigned has been on leave -delaying the whole process. How do you not see someone you're assigning is on leave? Now I hear from the panelbeater that my car is a possible write-off. My claims agent,Clinton Koopman has been silent. No updates from him whatsoever. When I call(the 2nd time to speak to him)all. I get is a promise that they'll mail him to call me back. What kind of service is this? I pay over R1000 for insurance tote treated like this? This is unprofessional!!!Is service in this country non-existent? We're not begging for anything, we pay faithfully. Default on one payment and you're immediately not covered. This is utter bull****