Unprofessional and Poor handling of my claim pending since 2024.

Miway Claim *** Insurance Claim Summary o I have been a MiWay customer for over 17 years with a long history of insuring multiple cars 1. o A claim for damage to a Range Rover Evoque's front bumper has been ongoing since early 2024, with dissatisfaction over the repair quality and subsequent disputes 1. o I am frustrated with MiWay's handling of the claim, very poor communication, delays, and a perceived unwillingness to resolve the issue Dispute Resolution Attempts o There is a mismatch in MiWay's analysis, referencing unrelated claims in their response. o I proposed an on-site meeting with assessors to resolve the matter and address concerns about the initial assessment. o I raised concerns about the vehicle's extended stay at the panel beater and potential storage costs due to the unresolved claim. Escalation and Current Status o I have contacted the Ombudsman for assistance, who forwarded the complaint to MiWay for further review. o Auto Body is requesting payment for storage of the vehicle, as no repairs have commenced due to the ongoing dispute 3. o I am refraining from using the car until the joint assessment is done. I use all means to find a solution to my case. You have my contact detail Miway Claim ***.