Unprofessional and Disappointing

I had a claim in January 2020. Had to pay the excess and was informed that Miway will claim the excess from the third party and refund me. Numerous emails and calls and one year later, this has still not been resolved. No feedback has been provided to any of my emails sent to ***. The agent Khutso Molawa that was assigned to my case has literally disappeared as he does not return calls or answer and of the emails. Very unprofessional and disappointing service from Miway to a customer of many years and having a first claim. I even provided all the info required for the third party. Name ,Id number, Reg, Name of work, Contact numbers /work and personal and Supervisors name and contact number. Supervisor even mentioned he witnessed the incident. I even emailed Renier Du Bruyn and was referred to '***'. Emails to all these individuals and no reply from anyone. I cannot comprehend how this is possible for a company of this magnitude. Palesa Pharoe the claims manager sent me an email in Feb 2020 informing me that my claim was approved and to pay the excess to the service provider and she will " We will also check with our Legal Department how far are they with the guilty party and get back to you" Last email i received.