Unprofessional

As a first time client I can safely says MiWay left a very bad taste in my mouth. On the 30th of October they deducted R1962.39 for a premium which was suppose to commence in December. I called today and I was told that yes the deducted amount does reflect on their side however they can only be able to pay it back in 7-14 days and if I want to speed up the process I must send them my bank statement. Why in the world would I want to do that if they are able to find the payment on their side? The agent I spoke to in the morning assured me that a senior manager will call now its 15;43pm no one has called and no responses to my emails. I regret the day i asked them to quote me for insurance and Ihave made up my mind there is no way I want to associate myself with this insurance company. Right now i just want my money back and cancel the damn contract I have with them.