sS
simoney S

1 reviews | Active since Jun 2021

16 Aug 2024, 13:00

Unprofessional

I am really disgusted by miway. I took out a life insurance policy and paying almost 9months on it. Then I get mails stating that they going to cancel this policy. I then phoned miway to find out what is the problem and then I was told that I did not give them the correct information for the policy and this is the reason they are cancelling the policy. I requested numerous times for a manager or someone higher up to contact me but till today no one has contacted me with an proper or true explanation. Yesterday I contacted miway for an quote for my car and I was told that they cannot help me in future as I was declined for the policy. So my name and reputation is being dragged thru the mud and I cannot get insurance as this is a question all insurenses ask. What I cannot understand is that I did not get an explanation as to why the policy was cancelled. I'm appealing to Miway to make contact with me so I can understand what I did wrong.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Aug 2024, 13:01
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team