Unprofessional

One star is over rating Miway. Firstly the account is in my fiance's name but nonetheless, we had an accedent in December and reported it via the app, we did everything we had to, they sent us to a panelbeater that does not know how to do their job, the badges is at the wrong places, the gaps is not the same and we have to go back to get it fixed, but we just don't have the time to go back, after that our borehole got ****** about two weeks ago and we sent in a claim, the guys they sent was quick and came to assess the damage but we waited another week to get any feedback of approval from Miway after the lady we spoke to ( I think her name was Lerato) not 100% sure, but anyway, on Friday 16:50 she phone and said that it was approved for R26 500 so we have an access of R2500 which is fine, so she said they only going to send the the contractor the go ahead on monday, where we were very upset because its going to be the whole weekend again without water, so we planned that weekend to go and work seeing that no one is coming that weekend. Saterday morning the contractor phoned and said they are on their way so we phoned them back to say that we are not at home and we will sort this out on monday with the insurance, at sunday night, the contractor phone us again asking if we cant leave our keys with someone so they can come do the work, first of all, it is sunday night, why call me then? Very un professional!!! Monday we asked Miway to rather do a cash payout because we want to do security upgrades by adding money so we know that the borehole cant be ****** again. After a few days they let us know that they are not going to do a cash payout, because they are not paying the money for upgrades, and those people is coming to fix the bore hole, wel i just feel that they want to send people that is 4 to 5 hours away from where i live to come and fix the bore hole when no one is at home and is so unprofessional you dont want people like that on my property! I dont recommended Miway insurance for anything again. Oh and the best of all the Lerato lady said that she tried to phone us the Wednesday at 12 and that was not true, we phone them around that time and the person we spoke to said she was busy!