Unpleasant experience with Miway insurance

I had an accident & immediately registered a claim on the 25th February 2022. I got an email indicating a gentleman called Pule Tshwale will contact me shortly which he never did! After a week and half, i called his office & he only asked me a lot of questions which i answered & that was it. On the 25th March 2022 afternoon, i received the first call from a gentleman that sounded white who rudely interrogated me like some little boy. He asked me similar questions that Mr Pule asked but in a more aggressive & belittling way. I told him i had already went through that process & he rudely told me it doesnt matter! Has anyone experienced that? I wish i remember his name...