LJ
Leslie J
1 reviews | Active since Jun 2015
15 Mar 2019, 12:20
Unpaid claim
Absolutely shocked, claim for a wright off of a car not paid out due to their words "reckless and dishonest" including eye witnesses supposedly colluding with the driver. Seems we aren't the only ones. Watch social media and see how this goes. Be prepared to be shocked if you have to make a claim.
Helpful (0)
Replies (10)0
Replies (10)
MiWay Insurance's replyOfficial
15 Mar 2019, 12:22We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Mar 2019, 12:22
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 12:30Sure, typical response where Hellopeter picks up you have responded and then nothing, this is going to go much further.
LJ
Leslie J's update15 Mar 2019, 12:30
Reviewer Update
Sure, typical response where Hellopeter picks up you have responded and then nothing, this is going to go much further.
MiWay Insurance's replyOfficial
15 Mar 2019, 12:33We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team
MiWay Insurance's reply15 Mar 2019, 12:33
Official
We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 12:48We knew the outcome 2 months ago already it had been decided there wouldn't be a payout. So my question is what are you actually covered for? I suppose we will find out in court.
LJ
Leslie J's update15 Mar 2019, 12:48
Reviewer Update
We knew the outcome 2 months ago already it had been decided there wouldn't be a payout. So my question is what are you actually covered for? I suppose we will find out in court.
MiWay Insurance's replyOfficial
15 Mar 2019, 12:53We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Mar 2019, 12:53
Official
We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 13:20Don't waste my time, see you in court and hopefully social the same will happen to you that happened to Momentum with the media and social media. We are not going to stop here at all.
LJ
Leslie J's update15 Mar 2019, 13:20
Reviewer Update
Don't waste my time, see you in court and hopefully social the same will happen to you that happened to Momentum with the media and social media. We are not going to stop here at all.
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 13:34Then for Ben Loubser your claims team manager to tell my wife "we owe them for towing services and that she can take her piece of s**** and do whatever she wants with it." is absolutely disgusting. He told her yesterday he was the one that would recommend that the claim is not paid when the committee met today, so we knew alrady it would be rejected even before the committee met. Does he now get commission because he has saved you money? What people do you employ at MiWay and is this the way you operate?
LJ
Leslie J's update15 Mar 2019, 13:34
Reviewer Update
Then for Ben Loubser your claims team manager to tell my wife "we owe them for towing services and that she can take her piece of s**** and do whatever she wants with it." is absolutely disgusting. He told her yesterday he was the one that would recommend that the claim is not paid when the committee met today, so we knew alrady it would be rejected even before the committee met. Does he now get commission because he has saved you money? What people do you employ at MiWay and is this the way you operate?
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 14:00Please do not get Ben Loubser to phone me, I will not take his call. Please get his bosses boss to phone me.
LJ
Leslie J's update15 Mar 2019, 14:00
Reviewer Update
Please do not get Ben Loubser to phone me, I will not take his call. Please get his bosses boss to phone me.
LJ
Leslie J's updateReviewer Update
15 Mar 2019, 15:54Really dissapointed.
LJ
Leslie J's update15 Mar 2019, 15:54
Reviewer Update
Really dissapointed.
MiWay Insurance's replyOfficial
18 Mar 2019, 08:46Thank you for your feedback! We believe that our disputes department has since been in touch to clarify your concerns.
Please get in touch with them directly should you need anything else.
Best regards,
The MiWay Team
Please get in touch with them directly should you need anything else.
Best regards,
The MiWay Team
MiWay Insurance's reply18 Mar 2019, 08:46
Official
Thank you for your feedback! We believe that our disputes department has since been in touch to clarify your concerns.
Please get in touch with them directly should you need anything else.
Best regards,
The MiWay Team
Please get in touch with them directly should you need anything else.
Best regards,
The MiWay Team