Unnecessary 7-Hour Delay Turned a Simple Chip into a Cracked Windscreen

I am deeply disappointed with the administrative inefficiency and lack of communication from MiWay regarding my recent windscreen chip repair claim.

19 Aug 2026 - 07:00 AM: Submitted a claim for a minor windscreen chip repair.

19 Aug 2026 - 08:00 AM: MiWay officially authorized the claim.

19 Aug 2026 - 08:00 AM – 15:00 PM: Total silence. No updates, SMS, or allocation details regarding a service provider.

19 Aug 2026 - 15:00 PM: Called MiWay myself to follow up. Only after my call, only then was a service provider (MyGlass) assigned.

19 Aug 2026 - 15:45 PM: MyGlass received the authorization—nearly 8 hours after initial approval. Due to the late dispatch, they could not attend to the repair and pushed it to the following day.

20 Aug 2026 - 07:00 AM: sent email to ***, got a NO-Reply response that a consultant will contact me within 8 working hours.

20 Aug 2026 - 16:00 Still no response from Miway or MyGlass(the appointed repair service provider)

20 Aug 2026 - 21:30 Sent a follow up email to ***