******** treatment of MiWay Insurance towards a customer

I wish to lodge a formal complaint against MiWay Insurance involving a recent accident involving a car I bought for my sister, the accident occurred on the 14th of February 2022 at 13:05 involving three cars.

My nephew was coming from town heading back home when the accident happened, there was a taxi in front of the car he was driving doing a U-turn without indication and he was forced to stop completely, that was when a bakkie traveling at high speed came from behind and crashed into the car from behind and pushed him onto the taxi in front.

After that very moment all three drivers involved came to an agreement and called traffic officers on the scene and exchanged personal details and there after all went to the police station to write a formal accident report( AR55/02/2022 ) producted by the police.

The crux of this matter is; the insurance company MiWay, refuses to acknowledge our claim stating reasons of which are invalid saying my nephew on the day is the regular driver over my sister as the owner of the vehicle when it was stated that anyone can drive the vehicle with authorization from the owner of the vehicle. On the 25th of February MiWay Insurance declined the claim. On the 28th of February MiWay Insurance terminated the contract and refunded all premiums from August 2021 to February 2022 as we felt wrongly done by the insurance as the car hasn't been repaired to date.

I hope you will address this matter with the urgency it merits and I look forward to hearing from you in due course.