Unjustified claim decline

<p>I have been with miway since 2012 where originally I had only one vehicle (vw citiRox) insured with them. I later added 2x cars (1x in 2012 and the last oe in 2015) totalling to 3x cars insured with my way. Throughout the years I have never defaulted on my premium payments nor trouble miway in any way.</p> <p> </p> <p>On the night of 16 and 17 February 2017 the citirox (first car insure in 2012 with my miway) got ******. whereas 3 days before (14 February 2017) i had called ctrack (tracking company) (responsding to sms sent by ctrack saying the tracing device doesnt seem to be updating). They told me that I must wait for their call sending a technician to fix the tracking device, that did not happen until the vehicle got ******.</p> <p> </p> <p>Now miway refusees to pay the claim saying the the tracking device was not working at the time of the theft. But I feel its not my fault as I had done what I needed to do, premiums all paid (for both ctrack and mi way), ctrack notified 3 days prior but obviously did not think this was an emergency. the assesor Mi way assessor Mr Oratile Kgomongwe even sent a rejection letter that belonged to another client, that made me think Mr Kgomongwe's job is just rejects claims without looking carefully on the merits of each case.</p> <p> </p> <p>I feel that I was unfaily treated as I lost all my premius and now I lost the car as well. Im further disappointed that i need to start a new relationship with another company if I had thought I had find a home in the mi way family.</p> <p> </p> <p>Regards</p> <p> </p>