Unhelpful. No call back. Poor customer service

I am so disgusted with the service from Miway. Each time it seems to get worse.<br> <br> I have (after receiving poor assistance with my claim) tried to arrange a rental car - which I pay dearly for. Except, in my call to request this to be arranged in anticipation of my vehicle going in on Wednesday, I was left on hold for TEN MINUTES!!!!<br> I then called back an hour and a half later as my airtime had run out, and got told by a new call centre agent that she could only make a note of it as the rental car dept had already gone for the day. She also said that I had to pay the excess before I could get access to the rental.<br> It is beyond me how call centres, there to assist in client service, create only further problems. All I ever asked was that the car BE at the panelbeater in order for me to leave the premises and be able to go to work. When I am PAYING for this, I find it ridiculous that I have to phone them, hold for ages, get zero assistance, and then get told that I would have to pay first, then order the car and then get to the nearest Avis on my own terms!!!<br> Simply appalling. A frustration beyond words. A joke, really.