Unhelpful and stuck in the past MiWay

I was in a car accident. Upon calling the helpline to find out where to take my car for assessment at the nearest centre to me; the call centre agent was very unhelpful. He explained that 1. He does not know where Soweto is ; and therefore cannot name the nearest location of the assessment centres to me. I found this very strange as it is his job to know where to find the nearest centre to me 2. After stating to him that Soweto is in the South of Johannesburg- he the proceeded to give a location close to Bloemfontein over 40kms away. 3. I then proceeded to ask him to send me the list and I will find the nearest location myself. To my shock this was an excel list with 300 locations of assessment centres all over Johannesburg.

How is it that in such a digitalized world that MiWay does not have some sort of electronic map to find the nearest location of an assessment centre closest to where the person stays? If then that the technology is not there; why is it that the call centre agents do not know the areas in which they are meant to assist people find the closest assessment centres if is required by their job?