1 reviews | Active since Jul 2017

07 Jul 2017, 09:15

Unhappy with the treatment

<p>I am not happy about the treatment I got from Miway. </p> <p>The car insurance policy that I took with them was a comprehensive cover with car hire.</p> <p>Now I was involved in a car accident with driver when I am looking for a car hire that's where problems started because they are telling me that I am in Group A .On an inception of the policy we had a conversation about the car hire and the guy told me that on car hire I will get a normal Polo .</p> <p>When I dispute that they they will talk to the person who selling a policy to me. My question on whose expense,right now I don't have a car. When I wanted to a person I made a claim she's not available always on another call. Even when she ended her last call she doesn't border herself by making a call.</p> <p>They sent me a call from the inception of the policy it state exactly that it will a normal Polo.</p> <p>As I talking to you now I had to pay a metered taxi for my child to go to school and my wife as well .</p> <p> </p> <p>Thanks </p> <p>Kind regards </p> <p>Mr Njabulo Mngadi </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Jul 2017, 09:50
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Jul 2017, 14:02
Official

Please accept our sincere apology for the let-down on your claim Njabulo!

Phumzile has since been in touch to apologise for any hassles you experienced. We’re also happy to report that your claim has since been authorised and that the rental vehicle concerns have been sorted. Please give us a call should you need anything else in the interim.


Kind regards,
The MiWay Team